The following warranty policy applies to all Castelgarden products.
Please read it carefully. For further questions, please contact your local Castelgarden representative.
This warranty applies to all Products branded "Castelgarden" and is effective for Products sold in the following Countries: Italy, Austria, Belgium, Finland, Netherlands. In other Countries in which Products branded “Castelgarden” are sold, the guarantees is granted by the Seller, which we suggest to refer first, or by the Distributor / Importer in agreeing with Castelgarden. The list of the main Distributor / Importer is written and time to time up dated, on www.castelgarden.com/int/sales-network.
Castelgarden guarantees that this Product is free from defects due to design and workmanship or in material.
Any defects of the Product that occur shall be rectified by Castelgarden at its own expense by way of repair or replacement of the defective part, or when necessary, of replacement of the product itself, if the above remedies prove impossible or excessively burdensome. A defective Product shall be exchanged by way of free delivery and/or installation of a new part or product of the same type and same quality. Should the defective part or Product no longer be manufactured at the time of the guarantee event, Castelgarden may deliver a similar part or product of the same value.
This Guarantee is assured via the network of the Authorized Castelgarden Service Centre located in your country if present. Further information on Castelgarden Service Centres list can be found at our Website of each local subsidiary (local website subsidiaries, listed as OFFICE, can be found at www.castelgarden.com/int/sales-network. In all Countries where there is no Castelgarden Service Centre, the Guarantee will be managed, as written before, by your local Distributor / Importer.
This Guarantee shall not affect the statutory rights of the end customer as against provided for by law, including the rights that may be exercised by the consumer against the seller by virtue of the applicable local consumer protection legislation.
Castelgarden's Guarantee shall apply for the following period(s):
- if the User is a 'natural person' who is acting for purposes which are outside his trade, business, craft or profession' (Consumer): 2 (two) years from the date of purchase;
- if the User is a legal or natural person acting for purposes relating to his trade, business, communities, craft or profession: 1 (one) year from the date of purchase.
The Guarantee Period for batteries used for engine starting shall be six (6) months.
A prerequisite for a guarantee claim shall be the submission of the original invoice with the purchase date and must clearly indicate the name and address of the seller and the place of purchase. The proof of purchase shall also contain full details of the Product, including its serial number and type.
The end consumer may claim guarantee services only if notice of a defect arising is given prior to claiming of the guarantee services unless such notice should be unreasonable. Notice should be given to the Castelgarden Authorized Service Centre located nearest to you. Notification must be given within a reasonable time after the defect has been discovered, however, in any case prior to the expiration of the guarantee period. When contacting the Service Centre, please be ready to communicate to them all data shown in the original proof of purchase. The Authorized Service Centre will provide you with information on how to proceed to get the product repaired.
For any ascertained defect on the Product claimed within the Guarantee Period you will be entitled to receive without paying expenses and in an adequate and however short time:
The Guarantee Period shall not be extended by any repair work authorised by Castelgarden or exchange of the product or parts, nor shall it commence to run a new guarantee period. However, any part(s) repaired or replaced during the Guarantee Period will be warranted for twelve (12) months from the date of the repair or replacement.
Following the replacement by the Castelgarden Service Centre, title of the defective part or Product shall pass to Castelgarden.
If the Product is found not to be covered by this Guarantee, the Service Centre reserves the right to charge a handling fee.
The Guarantee will not apply if the defect(s) relate(s) to:
The Guarantee does not apply to accessories and other consumable items. The Guarantee will be invalid if the Product serial number has been removed, erased, defaced or altered, or is illegible in any way as determined at the Service Centre discretion.